Call centre

The Call Centre is a centralised resource through which all technical problems, queries, comments, information or suggestions relating to the MIG Management Information System (MIS) will be channelled.  The role of the Call Centre is to ensure that MIG users get efficient and courteous service, while the centralised nature of the service ensures optimal resource ultilisation.

How to Log a Call

Requesting more information or support can be done by using any one of the following options:

By e-Mail

Use the dedicated MIG Call Centre e-mail address at mig@cogta.gov.za.  If you e-mail the call centre you will receive an acknowledgement that the call centre has received your e-mail.  The onus is on the user to explain the problem being experienced when using e-mails.  The Call Centre will send back e-mails requesting more information if the user's query does not have sufficient detail to be processed. Information required on the e-mail includes the following:
  1. First Name
  2. Surname
  3. Organisation
  4. Area Code and Telephone Number OR Cell Number
  5. E-mail Address if it differs from the address used to send the e-mail
  6. Description of the problem/issue/comment, query or suggestion.
User's e-mails logged at the Call Centre will receive a second e-mail containing a Call Centre Reference Number (this number allows you to track your call should you wish to do so). Depending on the nature of the e-mail and the type of reply required the call centre will contact the user via telephone or e-mail.

By Telephone

Use the dedicated Call Centre Telephone Number 012 – 336 5863 /336 5861.  our Operators Catherine Ngobese and Mpono Skosana will ascertain the nature of the call, and either answer it directly or log a call. If a call is logged, the operator will explain the procedure to the user,  callers will be asked to supply certain details to enable operators to check user details on the system and to contact you back should the need arise.  The following information will be requested:
  1. Whether you are a registered user
  2. First Name
  3. Surname
  4. Organisation
  5. Area Code and Telephone Number
  6. E-mail Address
  7. Description of the problem/issue/comment, query or suggestion.
You will receive a Call Centre Reference Number either verbally or via e-mail (this number allows you to track your call should you so wish).   Depending on the nature of the call and the type of reply required the call centre will contact the user via telephone or e-mail.

By Fax

Use the dedicated MIG Call Centre Fax number at 012 –336 5659.  If you fax the call centre you will receive an acknowledgement that the call centre has received your Fax.  The onus is on the user to explain the problem being experienced when using fax.  The Call Centre will send back e-mails requesting more information if the user's query does not have sufficient detail to be processed. Information required on the e-mail includes the following:
  1. First Name
  2. Surname
  3. Organisation
  4. Area Code and Telephone Number OR Cell Number
  5. E-mail Address if it differs from the address used to send the e-mail
  6. Description of the problem/issue/comment, query or suggestion.
User's fax are logged at the Call Centre will receive an e-mail containing a Call Centre Reference Number (this number allows you to track your call should you wish to do so). Depending on the nature of the e-mail and the type of reply required the call centre will contact the user via telephone or e-mail.

Operating Hours

Monday to Friday (08:30 to 16:00 pm)
Excluding public holidays and the time period between 24 December and 2 January of the following year, Client may fax or email to the call centre outside of these hours.
After hours please make use of email or fax for support.

Additional Contact Details

If any additional information is required please do not hesitate to contact:

Mr Kgashane Pilusa - Tel: 012 –395 4704 or KgashaneP@cogta.gov.za.

We trust our call Centre will contribute to further improving the quality of our MIG-MIS to the Municipal Infrastructure Grant (MIG).