To avoid e-mail clutter, a user responsible for confirming backlogs will only receive one notification per day (generated overnight) no matter how many backlog items were submitted during the day.

Non-municipal users in particular are assisted with navigation by the MIS displaying the number of outstanding items for each LM, DM and province in brackets.

The workflow status of every backlog item is indicated by the familiar, ,  and  icons explained in Annexure A. 

An icon unique to the Backlog Reporting application, , indicates that no backlogs have been captured for the selected year and that the figures shown have been carried over from a previous baseline.

To facilitate a discussion about the backlogs posted by each of the custodians any user can click the  icon for a complete history of who captured, submitted, confirmed or requested an amendment, complete with contact numbers and e-mail address of any of the custodians.